Guest information A-Z
A
Adapters
Adapters are available at the reception.
Airport Information
Zürich Airport tel. 0 – 043 816 22 11
Arrival
On the day of arrival rooms will be ready from 3.30pm.
B
Baby Cots & changing accessories
Cots, changing mats and nappy pails are available free of charge upon request at the reception.
Bank Opening Hours
Raiffeisenbank Risch-Rotkreuz, Luzernerstrasse 2, 6343 Rotkreuz
tel. 0 – 041 798 31 10 / Mon-Fri 8.30am – 12 noon, 1.30pm – 5pm
UBS AG, Luzernerstrasse 5, 6343 Rotkreuz
tel. 0 – 041 798 47 47 / Mon-Fri 9am – 12 noon, 1.30pm – 5pm
Zuger Kantonalbank, Luzernerstrasse 3, 6343 Rotkreuz,
tel. 0 – 041 709 11 11 / Mon-Fri 9am – 12 noon, 2pm – 5pm
Bathrobes
We will gladly deliver them to your room. Please contact the reception.
Bed Linen
Bed linen will be changed at least every three days during your stay. If you want your bed linen to be changed more often, please use the accordant card in the room folder.
For the warm days in the summer, the reception staff will gladly provide you with a summer blanket.
Blankets
We are happy to deliver further blankets to your room. Blankets, pillows and bed linen for special needs (allergies) are available upon request. Please call the reception on 99.
For the warm days in the summer, the reception staff will gladly provide you with a summer blanket.
Breakfast
A breakfast buffet is served in the restaurant:
Mon-Fri 6.30am - 10am / Sat-Sun 7am - 11am
Business Corner
Available at the reception free of charge (iPad) for guests to use in the restaurant and on the terrace to check emails.
C
Car Park
The hotel has a great number of parking spaces which can be used free of charge. There are a further parking spaces in our underground garage, which can be used at a charge.
Furthermore you have the option to park your car in the public car park right next to the hotel (at a charge).
Car Rental
Avis Autovermietung AG, Sternmatt 9,
6010 Kriens, tel. 0 – 041 310 16 16
Europcar, Amag Retails Zug, Alter Steinhauserstrasse 15,
6330 Cham, tel. 0 – 041 741 24 24
Hertz GmbH, Zugerstrasse 47,
6340 Baar, tel. 0 – 041 501 43 44
Cashier
Foreign currencies can be exchanged at the reception. We accept the following cards: American Express, Eurocard/Mastercard, Visa, Maestro and Postcard. Eurocheques, Traveller’s cheques and Travel Cash Cards are also accepted.
Check-in / Check-out
Check-in from 3.30pm
Check-out until 10am
Chemist’s
Drogerie Schilliger, Luzernerstrasse 5,
6343 Rotkreuz, tel. 0 – 041 790 11 14
Opening hours:
Mon-Fri 8am - 12.15pm and 1.30pm - 6.30pm
Sat 8am - 4pm
Church Services
Roman Catholic Parish Office, Kirchweg 5,
6343 Rotkreuz, tel. 0 – 041 790 13 83
Catholic Church: www.pfarrei-rotkreuz.ch
Protestant Church: www.ref-zug.ch/rotkreuz
Cosmetics
Cosmetique Boutique Burkard, Waldeggstrasse 30,
6343 Rotkreuz, tel: 0 – 041 790 36 84
Credit Cards
We accept the following credit cards: Visa, Eurocard, American Express and Maestro/Postcard.
D
Departure
Please note that your room is at your disposal until 10 noon on the day of departure. Should you wish to extend this time, the reception team will do their best to accommodate you, subject to availability. Please contact them the evening before your departure.
Dinner
Dinner is served in the restaurant from 6pm to 9pm. In case of special requirements, please ask our receptionist or restaurant staff.
Dogs / Pets
Well-trained dogs which do not disturb other guests are welcome. Additional CHF 15 per night will be charged. Any damage caused by pets must be paid for immediately. Dogs are permitted in the restaurant.
E
Electronic Appliances
These can be used without restrictions. Switzerland operates on 220-240 volts AC, 50 Hz. Your room has high-speed Internet access and Wi-Fi.
Email
In order to check your emails, netbooks and an iPad are available at the reception for complimentary use.
Emergency Exits
Please consult the instructions in your room, as well as the greenwhite evacuation markings in the entire building.
Emergency Medical Care
24/7 telephone number: 0 – 144
Ophthalmologist:
Augenarzt Langer AG
Luzernerstrasse 4
6343 Rotkreuz
(in the red house of the Raiffeisenbank)
Emergency number:
Medphone 0900 008 008 (with costs)
F
Fan
Fans can be obtained from reception.
Farmer’s Market
Every Saturday (except winter) in the main square 9am – 11.30am.
Fire Alarm / Fire Extinguisher / Fire Escapes
In case of smoke or fire, please dial 118 on the emergency telephones in the corridors and inform the reception. Do not use the elevator! Follow the instructions of the security officer. Fire extinguishers are clearly marked and stationed on each floor. A fire escape map showing the quickest evacuation routes hangs on the inside of the cupboard next to the coffee machine.
Front office
The reception/front office is manned from 7am to 4pm (Mon-Fri) and from 7am to 12am on the weekends. In case of an emergency during the night, please dial 99.
G
Gift Vouchers
Surprise your loved ones with an unusual present. All vouchers can be bought at the reception or online via our website.
Gym
Guests who wish to keep fit can do so in our well-equipped gym «Rehazentrum Rotkreuz», which is free of charge for our hotel guests. Please sign in at the reception desk in the gym. There you can also book appointments for massages or physiotherapy.
H
Hairdresser
Coiffeur Ineichen, St. Wendelin 3, 6343 Holzhäusern
Tel: 0 - 041 792 18 18, www.ineichen-coiffure.chCoiffure HAIRLICH, Nicole Achermann, Schöngrund 27, 6343 Rotkreuz
Tel: 041 530 44 40, www.coiffurehairlich.chCoiffeur Haarmode T, Schöngrund 1, 6343 Rotkreuz
Tel: 0 - 041 790 06 26, www.haarmode-t.chCoiffeur I-CUT, Birkenmatt 8, 6343 Rotkreuz
Tel: 0 - 041 790 70 10Coiffeur Gabriela Knüsel, Waldeggstrasse 32, 6343 Rotkreuz
Tel: 0 - 041 790 36 08, www.coiffure-knuesel.chCoiffeur + Aura Soma Beratungen, Untere Weidstrasse 26, 6343 Rotkreuz
Tel: 0 - 041 790 53 24, www.kraftpotential.chBeatrice Stocker, Suurstoffi 16, 6343 Rotkreuz
Tel: 0 – 041 792 02 08, www.coiffurestocker.chHairdryer
There is a professional-standard hairdryer in the wardrobe.
Hiking
Rotkreuz is the ideal starting point for beautiful hikes in Central Switzerland. Find more information and routes on our website. Our reception staff is also happy to help you.
I
Interim Bill
An interim bill can be obtained midweek at the reception from 7am to 4pm.
Internet Terminal
Available at the reception free of charge (iPad and Netbook) for guests to use in the restaurant and on the terrace to check emails.
J
Jogging
Please ask at the reception for more details.
K
Kettle
We will gladly deliver them to your room. Please contact the reception.
L
Laptop
Two small laptops and an iPad are at all guests’ disposal free of charge. Please contact the reception.
Laundry/Pressing
Please contact the reception for further information. You can wash and dry your clothes (CHF 5.00/day, including washing powder). The appropriate key is available at the reception. Additionally, there is an ironing board and iron on every floor in the ‘Office’ (utility room). Please use the ironing board only in the utility room.
Laundry Service
A laundry bag with list can be found in the wardrobe. You are kindly asked to hand over your laundry to the receptionists by 9am to ensure same-day service (by 6pm). Weekend laundry service available upon request.
Luggage Store
You can leave your bags here on the day of departure after checkout time.
Lunch
Seasonal, regional dishes are served daily from 11.30am – 1.30pm in our restaurant.
M
Maid Service
Please hang the sign ‘Room can be tidied’ outside your door as soon as you require the room to be cleaned. Should you wish not to be disturbed, please hang the accordant sign outside your door.
Massages
Appointments can be made at the reception of the gym «Rehazentrum Rotkreuz»: tel. 0 – 041 790 02 79
MedPraxis
Medical massages, pain therapy and nutritional counselling
MedPraxis GmbH
Birkenmatt 8
6343 RotkreuzTel +41 41 710 80 10
info(at)medpraxis.ch
www.medpraxis.chMinibar
In the minibar you will find complimentary local fizzy water (Grander water). We are pleased to stock your minibar according to your wishes. You will be billed upon departure at the reception.
N
Newspapers and Magazines
We have a selection available at the counter in the restaurant. Please ask for special requirements.
Night Bell
The main entrance to the hotel is locked at around 11pm. The nighttime entrance, which is situated to the right of the main entrance, can be opened with your room key. There is someone on duty in the hotel at all hours.
Night life
Rotkreuz is the ideal starting point for a night out in Zug, Lucerne or Zurich. Suggestions can be found on our website.
O
Ophthalmologist
Augenarzt Langer AG
Practice for ophtalmology + laser eye surgery
Dr. med. Arne Langer
Specialist for ophtalmology
Luzernerstrasse 4
6343 Rotkreuz
(in the red house of the Raiffeisenbank)www.augenarzt-langer.ch
praxis(at)augenarzt-langer.chTel: +41 41 531 1010
Fax: +41 41 531 1011
P
Parking
The hotel has a great number of parking spaces which can be used free of charge. There are a further parking spaces in our underground garage, which can be used at a charge.
Furthermore you have the option to park your car in the public car park right next to the hotel (at a charge).
Pharmacy
Arkadenhof Apotheke, Buonaserstrasse 5,
6343 Rotkreuz, tel. 0 – 041 790 88 14
Opening hours: Mon closed / Tue-Fri 8.30am - 12.15pm
and 1.30pm - 6.30pm / Sat 8am - 4pm
Pillows
Additional pillows with a choice of fillings and special firmness are available. Please contact the reception.
R
Radio
The radio is operated using the television remote control. You can find a wide range of radio channels here.
Reception
The reception is manned from 7am to 4pm (Mon-Fri) and from 7am to 12am on the weekends. In case of an emergency during the night, please dial 99.
Room Service
Delicious food can be served in your room from 7am – 9.30pm. Please let us know your wishes on tel. 99.
S
Safe
You will find a safe with operating instructions in the wardrobe of your room.
Sanitary products
In case you forgot to bring some sanitary products, the reception staff can help you out with the following items: Tooth brushes, tooth paste, disposable shaver, shaving foam and women‘s products.
Seminars
Further information and documentation can be obtained on our website or from the reception.
Sewing Kit/Sewing Repairs
There is a sewing kit in the drawer underneath the coffee machine.
Shoe Cleaning Set
There is a shoehorn and shoe cleaning set in the drawer underneath the coffee machine.
Slippers
Slippers can be found in each room in the wardrobe next to the coffee machine.
Sports
Spend some time in te fitness centre «Rehazentrum Rotkreuz» in the same house as the APARTHOTEL. Furthermore there are many other options to do sports. You can find an overview on our suggestions on our website. The reception staff is also happy to help you with information.
Stamps
Stamps can be purchased at the reception. You can also take your mail to the reception for posting.
Stationary
A folder with note pad can be found on the bedside table.
Suitcase Storage
Suitcases can be stored in the generously-proportioned doubledoored wardrobe.
Summer blanket
For the warm days in the summer, the reception staff will gladly provide you with a summer blanket.
Supporting Programme/Events
Further information can be obtained from our website or from the reception.
T
Taxi
Concordia Taxi: tel. 0 – 041 790 74 42
More contacts can be obtained at the reception desk. We happily call a taxi for you.
Telephone / wireless LAN
Telephone calls can be made via our telephone system. Regular charges apply (without surcharge). The telephone system allows you to use various features.
To make external calls, dial „0“, country code, area code and the prefered number. Dial any room number for a room to room call.
Free highspeed internet is accessible to you throughout the entire hotel. For network access details please see the sign on the desk in your room.
Theatre Tickets
Our receptionists can inform you about the current programme and help you organize tickets.
Towel Service
Please choose:
Towel on the floor means: please change.
Towel on the rail means: I’ll use it again.
TV
Our 32-inch LED flat screen TVs offer a wide range of channels. You can also set wake-up calls via your TV (press ‘alarm’ button and follow the instructions). A list of channels you can find here.
U
Umbrella
Find an umbrella in the wardrobe in your room. Please contact the reception for further umbrellas.
V
Visitor’s Tax
The municipality levies a local tax, which is already included in the room price.
W
Wake-up calls
You can set the TV to give you a wake-up call.
Wireless LAN / Wi-Fi
Free highspeed internet is accessible to you throughout the entire hotel. For network access details please see the sign on the desk in your room.